Frequently Asked Questions
Our Products
- Is your bamboo organic?
Yes, our bamboo bedding is made with 300 thread count 100% Bamboo Viscose from certified organic bamboo.
- What is OEKO-TEX® Certified?
ZENLUSSO’s bamboo bedding have the OEKO-TEX® STANDARD 10 Certification awarded by Testex AG, Swiss Textile Testing Institute of Switzerland. The Certificate ID is BJ025 164353 TESTEX which can be verified at their website under ‘Label Check’ here.
“Toxins on some textiles can harm your health through breathing, skin contact and saliva. STANDARD 100 by OEKO-TEX® certified products have been tested for harmful substances to protect your health.
This label certifies that every component of the product, from the fabric to the thread and accessories, has been rigorously tested against a list of up to 350 toxic chemicals.”*
*Source: https://www.oeko-tex.com/en/news/blog/what-oeko-tex-labels-mean-and-why-they-matter
- Where are the bamboo sheets manufactured?
They are manufactured in China. The majority of bamboo used for textiles and linen in the world are grown in China. The manufacturers we considered from India and Turkey were also using bamboo fiber imported from China. To save on cost and reduce the carbon footprint, we have kept both fiber production and fabric manufacture in the same country.
- Is there a Fair Trade certification for bamboo linen?
Bamboo textiles currently do not have a Fair-Trade certification. This is the reason why we partnered with a manufacturing
facility that is BSCI (Business Social Compliance Initiative) audited. This ensures there are no unreasonable hours or child labor involved and employees have safe working conditions with fair compensation.
- Is your bedding suitable for babies and MCS?
Our Bamboo Viscose fabric is hypoallergenic, so there are no worries of it causing any allergic reactions. It is excellent for those with multiple chemical sensitivities (MCS). The ultra-soft, breathable nature of our fabric is soothing for infants and those with delicate/sensitive skin conditions such as acne, dermatitis, psoriasis, eczema and chemotherapy patients.
Learn more about the benefits of bamboo fabric
- Do I need to wash my bedding before using?
All of our bedding is made with slightly oversized dimensions to account for the natural shrinkage which occurs in the initial
wash. Our manufacturing process is free of harmful chemicals such as formaldehyde and other agents that pre-shrinks the linen. This eliminates unnecessary toxic chemicals in your bedding as well as reduce their carbon foot print. If your bedding has a loose fit at the start, rest assured they will have the perfect fit after a couple of washes.
- Do bamboo sheets wrinkle?
We do not use any artificial wrinkle-free chemicals unlike many other bed linen manufacturers. Like any natural fiber fabric, your bedding will naturally wrinkle when washed. As long as they are hang dried or removed immediately after being tumble dried on low heat, there will be very minimal wrinkling. Since bamboo viscose has high drapability, the remaining wrinkles will smooth after being placed on the bed.
Shipping
- Do you offer free shipping?
We offer free standard shipping in USA on orders over $50. The estimated delivery time is between 4-7 business days. For orders under $50, we charge a discounted flat fee of $4.99
- Can I make changes to my order once it’s placed?
Please email us ASAP with your order number and name, and we
will try our best to make the necessary changes.
- How long does it take to ship my order?
You will receive a confirmation email with tracking information when the order gets shipped within 1-2 business days after the order is placed. Standard shipping usually takes 4-7 business days. If you need the items faster, there is an option to choose expedited shipping for an extra charge at checkout.
- What is your return policy?
We have taken exceptional care to offer bedding that promotes your total wellbeing. If you are unsatisfied with your purchase,
please contact us at support@zenlusso.com and we will do our best to ensure you are one of our most satisfied customers. We offer a full refund for returns made within 30 days of delivery to the original form of payment. You only need to pay for the return shipping. A full refund on the price paid for goods will be processed once the products have been received.
Bedding Laundry Care
We do not pre-shrink our bedding since this process uses harmful chemicals. All our items come slightly oversized to account for shrinkage during the first wash.
Please follow the recommended laundry instructions to enjoy your ZENLUSSO bamboo bedding for years to come. Wash sheets separately in cold water set on a delicate/gently cycle with a mild detergent. Do not use bleach or fabric softener. Hang to dry is recommended or tumble dry on low heat and remove immediately.
All our products are easy to care for. Just wash on delicate/gentle cycle with a mild detergent on a cold water setting and low spin. No fabric softeners are needed as the bamboo fabric is naturally super soft. Wash bedding items separately to avoid abrasions or snagging from zippers, hooks, buttons and rough textiles
like denim.
Do not use hot or warm water for the washing cycle. Although bamboo fibers are stronger than cotton when dry, they become more susceptible to damage when wet. This is because bamboo yarns absorb a lot more water and are at their most vulnerable when wet, therefore requires gentle care. The bamboo fabric’s inherent antimicrobial and dust repellent qualities means you will have clean bedding with the recommended gentle cycle.
A mild liquid detergent without bleach is recommended. If using powder detergents, please dissolve before adding the linen to wash. If you are following an all-natural washing routine, baking soda and white vinegar
mixtures or chemical-free soap pods are safe on our bedding.
Fabric softeners are not necessary since they are already extremely soft. There’s no breaking in period like in cotton till your sheets get soft. Our bamboo linen range is super soft right out of the package. If in doubt of a new detergent, we suggest carrying out a test wash on the reusable drawstring bag the sheets come packed in.
Line drying is best or tumble drying low is recommended. Your bamboo bedding is dryer safe on low heat or airing setting with a delicate/low tumble cycle. Remove immediate once drying has finished to prevent wrinkles setting in. Place them on the bed for use or fold to store for later.
Do not use bleach as it will damage the bamboo fabric. Pre-soak with a mild stain remover instead.
There’s no need to worry about your bedding shrinking since all ZENLUSSO items come slightly oversized to account for shrinkage.
Our 100% bamboo fabric has been tested for pilling resistance, shrinkage and color fastness by SGS S.A. We only use the highest grade single-ply yarns in our bedding to eliminate pilling which is common in inferior quality bamboo sheets.
ZENLUSSO bamboo linen have a rich thread count and premium yarn which makes them highly supple. Even if there are wrinkles after washing or storing, they will minimize after being placed on the bed for a couple of hours. We recommend placing them on the bed straight out of the dryer to have a smooth, fresh, amazingly soft bedding to guarantee a blissful sleep. If you need a flatter surface immediately, they can be ironed at a low temperature.
